:root{--ink:#16181d;--muted:#5f6672;--line:#e3e5e9;--bg:#f6f7f9;--card:#fff;--brand:#1f4fd1;--brand-ink:#fff;
--ok:#137a3d;--okbg:#e7f6ec;--warn:#8a5a00;--warnbg:#fff6e0;--bad:#b42318;--badbg:#fdecea;--r:12px}
*{box-sizing:border-box}html{-webkit-text-size-adjust:100%}
body{margin:0;font:16px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--ink)}
a{color:var(--brand)}
.top{background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.top-in{max-width:1180px;margin:0 auto;padding:10px 16px;display:flex;gap:16px;align-items:center;justify-content:space-between}
.brand{font-weight:700}.who{display:flex;gap:10px;align-items:center;color:var(--muted);font-size:14px}
.tabs{display:flex;gap:4px;flex-wrap:wrap}.tabs a{padding:8px 14px;border-radius:999px;text-decoration:none;color:var(--ink);font-weight:600}
.tabs a.on{background:var(--ink);color:#fff}
main{max-width:1180px;margin:0 auto;padding:18px 16px 60px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:18px;margin-bottom:14px}
h1{font-size:24px;line-height:1.25;margin:0 0 6px}h2{font-size:15px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin:0 0 10px}
h3{font-size:17px;margin:0 0 6px}.muted{color:var(--muted)}.small{font-size:14px}
.chips{display:flex;gap:6px;flex-wrap:wrap;margin:6px 0}.chip{display:inline-block;padding:3px 10px;border-radius:999px;background:#eef1f6;font-size:13px;font-weight:600}
.chip.cat{background:#e8eefc;color:#173a9c}.chip.retry{background:var(--warnbg);color:var(--warn)}.chip.open{background:var(--okbg);color:var(--ok)}
.chip.closed{background:#eceff3;color:#444}.chip.bad{background:var(--badbg);color:var(--bad)}
.contact{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px;margin-top:12px}
.contact>div{background:var(--bg);border-radius:10px;padding:10px 12px}.contact b{display:block;font-size:12px;color:var(--muted);font-weight:600;text-transform:uppercase;letter-spacing:.04em}
.phone{font-size:26px;font-weight:700;letter-spacing:.01em}.phone a{color:var(--ink);text-decoration:none}
.why{border-left:6px solid var(--brand)}.why .summary{font-size:20px;line-height:1.4;font-weight:600;margin:4px 0 10px}
.facts{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:8px 16px;font-size:14px}.facts b{display:block;color:var(--muted);font-weight:600;font-size:12px;text-transform:uppercase}
.review{background:var(--warnbg);border:1px solid #f0d28a;color:#5d3d00;border-radius:10px;padding:12px;margin:10px 0;font-weight:600}
.script p.say{font-size:18px;line-height:1.55;margin:0 0 6px}
details{border-top:1px solid var(--line);margin-top:12px;padding-top:10px}summary{cursor:pointer;font-weight:700;color:var(--brand)}
details ul{padding-left:20px}details dt{font-weight:700;margin-top:8px}details dd{margin:2px 0 0}
.steps{list-style:none;margin:0;padding:0;counter-reset:s}.steps li{display:grid;grid-template-columns:64px 1fr;gap:10px;padding:8px 0;border-bottom:1px solid var(--line);font-size:17px;line-height:1.5}
.steps li:last-child{border-bottom:0}.steps b{font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--brand);padding-top:4px}
.offer{margin-top:10px;border-radius:10px;padding:9px 12px;font-size:14px;font-weight:600}.offer.ok{background:var(--okbg);color:var(--ok)}.offer.no{background:#eef1f6;color:#3b4250}
.careful{background:var(--warnbg);border-radius:10px;padding:10px 12px;margin-top:10px;font-size:15px}
.flash{background:var(--okbg);border:1px solid #a6dcb9;color:#0c5b2c;border-radius:10px;padding:12px 14px;margin-bottom:14px;font-weight:600}
.flash.bad{background:var(--badbg);border-color:#f2b8b5;color:var(--bad)}
.sr{position:absolute;opacity:0;width:1px;height:1px;pointer-events:none}
.outcomes{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:8px}
.outcomes label{display:block;border:2px solid var(--line);border-radius:10px;padding:12px 14px;font-weight:600;cursor:pointer;background:#fff}
.outcomes label:hover{border-color:#b8c3d9}.outcomes label.dnc{color:var(--bad)}
.grp{display:none;margin-top:12px;background:var(--bg);border-radius:10px;padding:14px}
.phones label{display:inline-flex;align-items:center;gap:8px;margin:0 16px 6px 0;font-weight:600}
label.f{display:block;font-size:14px;font-weight:600;margin:8px 0 4px}
input[type=text],input[type=email],input[type=password],input[type=date],input[type=time],input[type=number],select,textarea{width:100%;padding:11px 12px;border:1px solid #c9ced8;border-radius:9px;font:inherit;background:#fff}
textarea{min-height:70px}.row2{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.btn{display:inline-block;border:0;border-radius:10px;padding:14px 22px;font:inherit;font-weight:700;cursor:pointer;background:var(--brand);color:var(--brand-ink);text-decoration:none}
.btn.big{width:100%;font-size:18px;padding:16px}.btn.ghost{background:#eef1f6;color:var(--ink)}.btn.bad{background:var(--bad)}
.btn.small{padding:8px 12px;font-size:14px}.btn-appt{display:none}
.actions{margin-top:14px}
#o-no_answer:checked~.outcomes label[for=o-no_answer],#o-follow_up:checked~.outcomes label[for=o-follow_up],
#o-appointment:checked~.outcomes label[for=o-appointment],#o-not_interested:checked~.outcomes label[for=o-not_interested],
#o-already_resolved:checked~.outcomes label[for=o-already_resolved],#o-wrong_person:checked~.outcomes label[for=o-wrong_person]{border-color:var(--brand);background:#eef3ff}
#o-do_not_call:checked~.outcomes label[for=o-do_not_call]{border-color:var(--bad);background:var(--badbg)}
#o-follow_up:checked~.grp-follow,#o-appointment:checked~.grp-appt,#o-do_not_call:checked~.grp-dnc{display:block}
#o-appointment:checked~.actions .btn-appt{display:block}#o-appointment:checked~.actions .btn-save{display:none}
#o-do_not_call:checked~.actions .btn-save{background:var(--bad)}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;margin-bottom:14px}
.stat{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:12px 14px;text-decoration:none;color:var(--ink)}
.stat b{display:block;font-size:26px;line-height:1.1}.stat.on{outline:3px solid var(--brand)}
table{width:100%;border-collapse:collapse;font-size:14px}th,td{text-align:left;padding:9px 8px;border-bottom:1px solid var(--line);vertical-align:top}
th{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}tr.click:hover{background:#f8f9fb}
.filters{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:12px}.filters input,.filters select{width:auto;min-width:180px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}.kv{display:grid;grid-template-columns:170px 1fr;gap:6px 12px;font-size:15px}.kv b{color:var(--muted);font-weight:600}
.empty{text-align:center;padding:40px 18px}.empty .big{font-size:22px;font-weight:700;margin-bottom:6px}
.subnav{display:flex;gap:6px;margin-bottom:12px}.subnav a{padding:7px 14px;border-radius:9px;background:#eef1f6;color:var(--ink);text-decoration:none;font-weight:600}
.subnav a.on{background:var(--brand);color:#fff}.stagebar{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:12px}
.stagechip{display:inline-flex;gap:6px;align-items:baseline;padding:6px 12px;border:1px solid var(--line);border-radius:999px;text-decoration:none;color:var(--ink);background:#fff;font-size:14px}
.stagechip.on{border-color:var(--brand);background:#eef3ff}.stagechip b{font-size:16px}
.bar{height:8px;background:#eef1f6;border-radius:6px;margin:6px 0;overflow:hidden}.bar i{display:block;height:100%;background:var(--ok)}
.bar i.w0{width:0%}.bar i.w5{width:5%}.bar i.w10{width:10%}.bar i.w15{width:15%}.bar i.w20{width:20%}.bar i.w25{width:25%}.bar i.w30{width:30%}.bar i.w35{width:35%}.bar i.w40{width:40%}.bar i.w45{width:45%}.bar i.w50{width:50%}.bar i.w55{width:55%}.bar i.w60{width:60%}.bar i.w65{width:65%}.bar i.w70{width:70%}.bar i.w75{width:75%}.bar i.w80{width:80%}.bar i.w85{width:85%}.bar i.w90{width:90%}.bar i.w95{width:95%}.bar i.w100{width:100%}
.who{margin:0}.center{text-align:center}.mt{margin-top:12px}.inline{display:inline-block;margin-right:12px}
.check{display:block;margin-top:8px}.narrow{max-width:400px;margin:40px auto}
@media(max-width:760px){.grid2,.row2{grid-template-columns:1fr}h1{font-size:21px}.phone{font-size:24px}.kv{grid-template-columns:1fr}
.hide-sm{display:none}.top-in{flex-wrap:wrap}}